What we do

URefer is customisable to provide unique patient journeys

• Design – the design can be tailored to match your organisations branding

• Questionnaires – the referrals questionnaires are designed in collaboration with your teams 

• Outputs – all communications, advice and guidance issued on URefer are written by your teams

URefer enables users to make referrals in the way that best suits them.

• Device agnostic design – Can be used on any device with a web browser

• Non-digital equity – URefer can be accessed by telephone for those with out digital connection, low digital literacy or those who choose not to use online services

• AI translation – on the fly translation of referral text to and from over 100 languages using Microsoft Azure translations

• Third party referrals – URefer allows referrals to be made by third parties whilst protecting patient privacy

• Scalable user-interface – the userface is natively high contrast and allows on screen scaling to 400%

URefer connects to other services to enhance the user experience.

• NHS digital patient demographic service – every referral is referenced to the PDS meaning a full set of patient details can be assured and allowing downstream processing to be efficient

• Physitrack – allows advice and exercise prescription for supported self-management or before an appointment

URefer is designed to enable smooth and efficient flow of referrals into your electronic patient record

• Clinical triage – clinical triage can be achieved in an average of 3 minutes

• Preset templates – configurable output template for patient communications and advice and guidance can be customised before sending to allow personalised care

• Robotic process automation – URefer uses robots to automate administrative tasks in order to make the most of your resources

URefer is a safe and secure referral tool.

• NHS standards – URefer meets and exceeds the starts set out in the Digital Technology Assessment Criteria
• Encrypted – URefer uses the highest levels of encryption of data at rest and in transit
• Cloud based – URefer uses Microsoft Azure to provide the highest levels of reliability and safety to patient data